Setup and configuration
Discuss users, devices, connectivity and your current phone service. Plan a suitable 3CX or other supported setup.
Business phones
Better call handling.
Less passing people around.
Business phone systems configured and supported for your team. Clear routing, sensible queues and a plan for missed calls.
Design the call journey
Get the call to the right next step.
Consider opening hours, team availability and what happens when nobody can answer — not just which handset goes on the desk.
Phones as a standalone service
The essentials, thought through.
Routing and queues
Map business hours, menus, call groups and overflow so callers have a clear path.
Remote and mobile staff
Configure suitable apps and access for the way the team works, with practical guidance for users.
Handover and support
Test calling scenarios and document the setup. Agree support arrangements and how future changes will be managed.
Optional, not compulsory
An AI receptionist — if it fits.
An AI receptionist may help with routine questions or enquiry capture. It should have agreed boundaries, a human hand-off and a clear fallback. We assess the phone platform, call types and privacy requirements before recommending it.
Explore AI & Automation →A few useful answers
Before you get started
Do we have to use an AI receptionist?
No. We can focus entirely on your phone system, queues and routing.
Can we keep our number?
Tell us your current provider and numbers. Porting eligibility, timing and any service dependencies need to be checked before a move is planned.
Can calls connect to our business system?
Potentially. Available phone and business-system integrations need to be checked. No Odoo purchase is required.
Start with a conversation
Where do your calls get stuck?
Tell us where the admin builds up. We’ll discuss what could be simplified, automated or connected, and whether we’re a good fit.
Request a free consultationA free initial conversation. No need for a finished technical brief.