Phone systems should reduce admin, not create another silo.
Where appropriate, an AI phone assistant can help route calls to the right department and answer common sales or support questions, while the broader workflow keeps customer context and follow-up visible.
Everything a modern phone system needs
Desk phones
Physical IP desk phones for office environments. We supply, configure, and support the hardware.
Softphone app
Windows, Mac, and browser-based softphones. Use your laptop or desktop as a full-featured phone.
Mobile apps
iOS and Android apps let staff take business calls on their mobile — same extension, professional caller ID.
Call queues & IVR
Professional auto-attendants, call queues with hold music, overflow routing, and time-based rules.
Call recording
Record inbound and/or outbound calls for compliance, training, and dispute resolution.
Odoo integration
Integrate 3CX with Odoo CRM — inbound calls automatically pop up the customer record, calls logged automatically.
Hosted and managed by us
We run your 3CX system on Australian cloud infrastructure. You get enterprise phone features without the overhead of managing a PBX server yourself.
Your phone setup is hard to manage, poor for remote staff, or disconnected from customer records.
Moving numbers without understanding call flows. We design queues, IVR, and failover first.
Cleaner routing, mobile/softphone access, and CRM caller context for customer-facing teams.